Refund policy

We want you to have a satisfying shopping experience at ExploreQart.com, and we understand that occasionally, you may need to return a product. To ensure a smooth return process, please review our return policy carefully.

Return Time Period:

• You have up to 7 days from the date of delivery to initiate a return.

Return Eligibility:

• Items must be in new and unused condition.
• The original packaging must be intact.
• Returns will only be accepted for products purchased directly from ExploreQart.com or our official website.

Return Process:

1. Video Documentation: Before opening the parcel, we require you to create a video recording of the unboxing process. This video should clearly show the external condition of the parcel, and the unboxing of the product. This step is essential to validate any damage claims.
2. Contact Us: If you believe the product is damaged or defective, please contact our customer support team immediately at +44 7427 750109.
3. Provide Details: When contacting us, please provide the following information:
   • Your order number.
   • A brief description of the issue.
   • Attach the video recording as evidence of the damage or defect.
4. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization Number (RAN) if your return is approved. Do not send back the item without an RAN.
5. Return Shipment: Once you receive your RAN, carefully package the item with all its original accessories and packaging. Include a copy of your order invoice along with the RAN. Ship the package to the address provided by our customer support team.
6. Inspection and Refund: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. If the product is found to be in new and unused condition and qualifies for a return, we will process your refund within 14 business days, minus any applicable shipping charges.

Non-Returnable Items:

• Some products may not be eligible for returns, such as personalized items, perishable goods, and items purchased during clearance sales. Please check the product description for specific return information.

Return Shipping Costs:

• Customers are responsible for shipping return items to the ExploreQart warehouse, where our team will conduct further inspections to ensure they meet the return criteria.

Refund Method:

• Refunds will be processed using the original payment method or as per mutual discussion between customer and ExploreQart team. .

Questions and Assistance:

• If you have any questions or require assistance with your return, please contact our customer support team at +44 7427 750109.

Please note that failure to follow this return policy, including the video documentation requirement, may result in delays or denial of your return request. We reserve the right to refuse returns that do not meet the specified criteria outlined in this policy.

Thank you for choosing [Your Company Name], and we appreciate your cooperation in ensuring a fair and efficient return process. Your satisfaction is our priority.